Customer Service Representative

JOB SUMMARY:

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

✔Handle incoming calls and respond to customer queries in a timely and professional manner.

✔Make outbound calls to customers for follow-ups, feedback, or information updates.

✔Resolve product/service-related issues effectively, escalating when necessary.

✔Maintain a high level of customer satisfaction by providing accurate information and support.

✔Document all customer interactions and update CRM systems.

✔Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

✔Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

✔Under Graduates & Graduates are welcome. Freshers can also apply.

✔0–4 years of experience in customer support (voice process).

✔Excellent verbal communication skills in English.

✔Good listening skills, patience, and empathy when dealing with customers.

✔Basic computer knowledge (MS Office, Email, CRM tools).

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