Customer Service Representative

Job Description

Customer Service Executive (Hindi+English) Responsibilities Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound) Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight Education and Experience Required Should have an experience of minimum 1 years as a customer service executive Should have relevant experience on CRM tools Experience in the skill-based gaming industry is a plus Extremely good oral communications skills in English & Hindi Commitment towards serving the resolution on customer issues Good interpersonal and writing skills in English & Hindi Ability to learn and develop as per the industry dynamics Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday Ability to commute/relocate: Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Hindi (Preferred) Work Location: In person