Job Description

Join our friendly team and help us deliver exceptional service to our players—where your voice and dedication make a real difference every day! Job Location- Sector-9, Panchkula Complete Work from Office Shift timings- 9:30 am - 6:30 pm (fixed timings) 5 Days Working Responsibilities Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound) Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight Education and Experience Required Should have an experience of minimum 1 years as a customer service executive Should have relevant experience on CRM tools Experience in the skill-based gaming industry is a plus Extremely good oral communications skills in English & Hindi Commitment towards serving the resolution on customer issues Good interpersonal and writing skills in English & Hindi Ability to learn and develop as per the industry dynamics Show more Show less