Customer Service Representative

Role Overview: As a Customer Support Specialist at Kicks Machine, you will be responsible for offering assistance to customers and addressing their inquiries through various communication channels such as phone, email, or chat. Your primary focus will be on resolving customer complaints and ensuring a high level of customer satisfaction in every interaction. This full-time position is based at our office on Rajpur Road in Dehradun. Key Responsibilities: - Handle customer queries and issues promptly and professionally - Respond to customer complaints and resolve them in a timely manner - Ensure customer satisfaction by providing excellent service during every interaction Qualifications Required: - Bachelor's degree in BBA or relevant experience/education - Minimum of 2 years of experience in a customer support role Please note: Founded in 2020, Kicks Machine is a leading marketplace in India for hype and luxury products. Inspired by street culture worldwide, our vision is to make luxury shopping convenient and hassle-free for our customers. Role Overview: As a Customer Support Specialist at Kicks Machine, you will be responsible for offering assistance to customers and addressing their inquiries through various communication channels such as phone, email, or chat. Your primary focus will be on resolving customer complaints and ensuring a high level of customer satisfaction in every interaction. This full-time position is based at our office on Rajpur Road in Dehradun. Key Responsibilities: - Handle customer queries and issues promptly and professionally - Respond to customer complaints and resolve them in a timely manner - Ensure customer satisfaction by providing excellent service during every interaction Qualifications Required: - Bachelor's degree in BBA or relevant experience/education - Minimum of 2 years of experience in a customer support role Please note: Founded in 2020, Kicks Machine is a leading marketplace in India for hype and luxury products. Inspired by street culture worldwide, our vision is to make luxury shopping convenient and hassle-free for our customers.