Customer Service Representative

Location: Bellandur, Bangalore (On-site)

Employment Type: Full-time

Immediate Joiners Preferred

Role Description

This is a full-time, on-site role for a Customer Service Representative at Karma Group's Bengaluru office(Bellandur). The selected candidate will provide exceptional support to our members, actively addressing inquiries, collecting membership dues and resolving issues to ensure customer satisfaction. Day-to-day responsibilities include responding to customer queries, delivering an outstanding customer experience, and maintaining high service standards. The role involves effective communication, problem-solving, and fostering positive customer relationships in alignment with the company's commitment to luxury and excellence.

Languages Required:

English (Required)

Hindi (Required)

Any additional language will be an added advantage

Qualifications

• Proficiency in Customer Service and delivering exceptional Customer Experience
• Experience with Customer Support and ensuring Customer Satisfaction
• Strong interpersonal and communication skills suitable for working in a dynamic environment
• Ability to problem-solve and assist in addressing customer inquiries effectively
• Respond to member inquiries via phone, email, or chat promptly and professionally, following departmental SOPs
• Provide accurate information regarding membership details, Invoice Details , products, services, and reservation processes.
• Assist members with pending dues, billing clarifications, and booking-related queries to ensure a smooth experience.
• Previous experience in the hospitality or luxury services industry is advantageous
• Ability to work on-site in Bengaluru with a full-time commitment

What We're Looking For:

Strong communication skills in English and Hindi

Good interpersonal and problem-solving abilities

Prior experience in customer service, dues recovery, or membership management preferred

Must be based in Bangalore and available for immediate joining

Benefits:

Provident Fund (PF)

Opportunity to work in a dynamic and service-oriented environment