Customer Service Representative

Customer Service Representative || Hibiscus Monkey || Work from Office - Mumbai

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first click to their final delivery. You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and serve as the main liaison between our customers and our shipping partners. 

Key Responsibilities:

Customer Support:

other communication channels. Manage and resolve issues related to lost packages, damaged

products, and incorrect orders.

Order Management:

including handling returns, exchanges, and refunds.

Logistics Coordination:

them to track down and resolve delivery issues efficiently.

Problem Resolution:

ensuring a smooth and hassle-free customer experience.

Communication:

times.

Documentation:

Qualifications:

• Bachelor's degree

• Proven experience 1-2 years working in ecommerce operations role

• Strong attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Ability to work independently and as part of a team.

• Fluent in written and spoken English 

About the Company:

face-grade skincare and plant-based formulations