GJ INFOTECH PRIVATE LIMITED, based in Thrissur, has been delivering excellence since September 22, 2001. The company specializes in providing top-notch ERP software for educational institutions as well as ERP systems for manufacturers and traders.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Irinjalakuda. The Customer Service Representative will be responsible for managing customer interactions, addressing their inquiries and concerns, ensuring customer satisfaction, providing exceptional customer support, and enhancing the overall customer experience. Daily tasks will involve handling phone calls, responding to emails, and resolving customer issues in a timely and efficient manner.

Qualifications

Customer Service Representatives, Customer Service, and Customer Support skills
Experience in ensuring customer satisfaction and enhancing the customer experience
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced environment
Strong problem-solving and conflict resolution skills
Bachelor's degree or relevant experience in a related field is a plus

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Customer Service Representative