Customer Service Representative

Job Description

Job Summary: We are looking for a Customer Service Representative to join our team and provide excellent support to our customers. The ideal candidate will have strong communication skills, patience, and a problem-solving mindset to resolve customer queries promptly and professionally. Key Responsibilities: Handle inbound and outbound customer calls, emails, or chats Provide accurate information regarding products/services Resolve customer complaints and ensure high levels of satisfaction Document all interactions and follow-up activities in the CRM system Collaborate with internal departments to address customer concerns Escalate complex issues to the appropriate team when necessary Meet or exceed performance metrics like response time and resolution rate. ✅ Requirements: Minimum qualification: 12th pass / Graduate Excellent communication skills in [English & Tamil, as required] Basic computer and typing skills Ability to handle pressure and manage multiple tasks Previous experience in a customer-facing role is a plus Positive attitude and team spirit Preferred Skills: Experience with CRM tools like Zoho, Freshdesk, or similar Multilingual ability (if applicable) Willingness to work in rotational shifts (if needed) Job Types: Full-time, Permanent Pay: ₹14,498.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Life insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Rotational shift Supplemental Pay: Yearly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person