Customer Service Representative

Dermatouch

1 years

2 - 3 Lacs

ahmedabad

Posted:2 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service chat resolve tracking reports crm logistics communication learning

Work Mode

On-site

Job Type

Full Time

Job Description

Dermatouch is looking for a skilled Non-Voice Customer Care Representative to manage customer interactions across WhatsApp, email, chat, and social media. The role focuses on timely resolutions, product guidance, and maintaining a high-quality customer experience — without voice/call support.

Key Responsibilities

Respond to customer queries on WhatsApp, email, website chat, and social channels.
Resolve order-related issues — tracking, returns, refunds, cancellations, replacements.
Provide accurate product and skincare information through written communication.
Maintain response SLAs and ensure high customer satisfaction.
Document interactions and update reports/CRM accurately.
Coordinate with operations, logistics, and D2C teams for escalations.
Identify customer pain points and share actionable insights with the team.

Requirements

Minimum 1 year of experience in a non-voice or chat/email process (D2C or e-commerce preferred).
Strong written communication skills in English & Hindi.
Ability to multitask and manage a high volume of chats/messages.
Basic understanding of skincare products is a plus.
Detail-oriented, patient, and solution-focused.

What We Offer

Energetic D2C startup environment.
Learning exposure to customer experience, brand communication, and D2C operations.
Opportunity to grow into senior CX roles.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

More Jobs at Dermatouch

Pick Packer

Ahmedabad, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Shopify Developer

India

Experience: Not specified

INR 0 - 0 Lacs

Customer Support Executive

Ahmedabad

1.0 - 2.0 yrs

INR 2 - 3 Lacs

Executive Assistant – Operations & Projects

Ahmedabad, Gujarat, India

6.0 - 6.0 yrs

Salary: Not disclosed

Executive Assistant – Strategy & Operations

Ahmedabad, Gujarat, India

6.0 - 6.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.