Customer Service Representative

The primary role of the customer service representative is to interact with customers to

Please address their concerns, answer their questions, and help them with their needs.

A customer service representative typically answers customer phone calls and emails, responding to customers' questions and concerns.

Roles & Responsibilities:

● Request an appointment with a Doctor for a virtual consultation.

● Request an appointment with the Diagnostic facility for themselves and their family

members.

● Enquire about their Employer-provided, Group Mediclaim Policy.

● Guidance in making the right choice of a hospital or a clinic.

● Emergency assistance of an Ambulance or a Doctor.

● Maintaining a positive, empathetic, and professional attitude toward customers

always.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels (calls, emails, messages).

● Acknowledging and resolving customer complaints.

● Maintaining records of customer interactions, transactions, comments, and complaints.

● Communicating and coordinating with the internal team where necessary.

● Share insights based on customer interaction to improve the process.

● Ensure customer satisfaction and provide professional customer support.

Requirements:

Enirmaan does not discriminate based on age, gender or social background. However,

the ideal candidate would possess the following background:

i. High school diploma, general education degree, or equivalent.

ii. Ability to stay calm when customers are stressed or upset.

iii. Comfortable using computers.

iv. Experience working with customer support tools such as HubSpot would be and

advantage.

v. Candidates with a marketing background are preferable.

REPORTING

You will be reporting to the Customer Experience Team Lead.

Job Types: Full-time, Permanent

• Pay: ₹15,000.00 - ₹18,000.00 per month
• Ability to multitask, organize, and prioritize work