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Dust Value
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Customer Service Representative

Customer Service Representative

0 - 1 years

|

6 - 7 Lacs

Mumbai

Posted:13 hours ago| Platform:

Apply

Skills Required

Customer Service Representative Outbound Basic Sales Data management Sales lead generation Customer service Customer engagement Telemarketing CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Outbound Calls:
Engage with prospective clients to introduce and promote the companys products or services.
Inbound Calls:
Respond to customer queries, resolve issues, and provide accurate information.
Customer Engagement:
Build rapport with customers to understand their needs and suggest appropriate solutions.
Data Management:
Accurately record details of calls, including customer feedback and follow-up requirements, in the CRM system.
Target Achievement:
Meet or exceed daily, weekly, and monthly targets for sales, lead generation, or customer interactions.
Collaboration:
Work closely with the sales and marketing teams to align strategies and improve campaign effectiveness.

Qualifications:

High school diploma or equivalent; a bachelors degree is a plus.
Prior experience in telemarketing, sales, or customer service is preferred.
Familiarity with CRM tools and basic computer applications.

Skills:

Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Patience and empathy when dealing with customer inquiries or concerns.
Ability to handle high-stress situations with a calm and positive demeanour.
Ability to work independently and collaboratively in a team.

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2 Jobs

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