Customer Service Representative

Company Description

Beatbox Fitness is India’s leading boutique fitness studio that combines the electrifying energy of a nightclub with the dynamic intensity of a high-energy workout. Our innovative group classes and cutting-edge fitness programs are designed to cater to all fitness levels, offering a transformative and fun fitness experience. With expert trainers and a community-driven approach, we inspire individuals to push their limits and achieve their fitness goals. Join us to discover a space where fitness meets passion, motivation, and an empowering community spirit.

Role Description

The Customer Service Representative will serve as the first point of contact for our members, ensuring a positive customer experience. Responsibilities include delivering high-quality customer support, addressing member inquiries, assisting with class bookings, and resolving concerns promptly. This full-time role is located on-site in our Hyderabad studio, where the successful candidate will help foster a welcoming and engaging fitness environment.

Qualifications

• Strong Customer Service and Customer Support skills
• Proficiency in ensuring Customer Satisfaction and delivering a superior Customer Experience
• Exceptional communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Problem-solving aptitude and attention to detail
• Experience in fitness or hospitality industries is an advantage
• Fluency in English and local languages is desirable