Customer Service Process Lead

Capgemini

5 - 8 years

1 - 6 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

ticketing tools salesforce customer service customer support order management zendesk scm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage Customer Service functions in dynamic business requirement and ongoing supply chain issues in order to achieve both Top & Bottom-line business growth manage Supply Planning
Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
Analyse customer forecast, discuss with business team and customers and align accordingly
Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products.
All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases. Review Invoices for approval
Work with the customers to ensure that accurate orders are submitted to the

planning team as per agreed timelines

Work closely with the support teams and ensure timely invoicing is done to meet monthly sales targets, provide timely feedbacks and updates to customer queries and circulate timely reports, conduct review meetings, calls on case to case and regular basis for smooth operations.
Operate on international scale and develop remote management
Connect with high level business stakeholders (Business development managers and directors, Customer service functions, Customer development functions and supply planning functions) and execute the planning
Govern the process and highlight exceptions to business

Skills

SCM Customer service experience in FMCG industry, preferably cross-functional
Excellent communication skills
Sound knowledge in SAP
Exp in using service desk tools like ticketing system, Supply plan tool, Sales force and Supply 360
Strong working knowledge of Microsoft applications

Qualification:

Preferably Bachelor’s or Master’s degree in Engineering/SCM background.
Proficiency in French Language

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