Customer Service

Position: Customer Service Executive – Australian Vehicle Insurance (Inbound Process)
Location: Work From Home (Remote)
Work Days: 6 Days a Week
Shift: Australian Rotational Shifts

Job Overview:

We are looking for a highly skilled and motivated Customer Service Executive to handle inbound calls for an Australian vehicle insurance process. The ideal candidate must have prior international calling experience and excellent communication skills to provide a seamless customer experience.

Key Responsibilities:

• Handle inbound calls from Australian customers regarding vehicle insurance queries, renewals, and policy assistance.
• Provide accurate product and service information while ensuring compliance with company policies.
• Maintain a high level of professionalism, empathy, and accuracy in all customer interactions.
• Update and maintain customer records in the CRM system.
• Meet individual performance targets (AHT, Quality, Attendance, etc.).
• Collaborate with team leaders and quality teams to enhance customer satisfaction.

Requirements:

• Minimum 3 years of international calling experience (preferably in insurance or customer service).
• Excellent verbal and written communication skills in English.
• Work from Home setup:
• Stable high-speed internet connection.
• Desktop/Laptop with updated configuration.
• Good quality noise-cancelling headset.
• Ability to work in rotational Australian shifts (including early morning hours).
• Strong customer handling and problem-solving skills.
• Professional, reliable, and disciplined work approach.

Salary Range:

INR 24,000 – 28,000 per month (based on experience and communication assessment)

Why Join Us:

• Work from the comfort of your home.
• Opportunity to work for a reputed Australian insurance process.
• Friendly and performance-driven environment.

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Work from home

Work Location: Remote

Job Types: Full-time, Permanent

Pay: ₹23,000.61 - ₹28,000.70 per month

Work Location: In person