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Currently we do have opening for Team Lead position for Bengaluru location for hospital process. Please find below the requirement: Minimum 3 years of overall BPO experience with 1 year Team Lead experience(on paper) Graduation mandatory Good communication skill in English, Hindi and Kannada/Bengali Candidate should have experience of Inbound Customer Service Max CTC - 5.5 LPA Regards Sseema Job Basket

Job Description of Service Desk Analyst Role: Service Desk Analyst Accountability • Ability to work in 24*7 environment, this is a must • First Point of Contact for users to report Technical issues • Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. • First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. • Ensure reported issues are responded and addressed as per the defined SLA timelines • To work towards effective and timely resolution of issues. • Document the Learnings and contribute Knowledge Articles • Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. • Document detailed and accurate notes, record them on ITSM tool Technical Skill set • Voice Call Handling: excellent knowledge of handing voice calls and multitasking. • Email Communication: professional email writing skills. • Chat Communication: professional chat writing skills and multitasking. • Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. • Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on – LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. • Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc • Printers: Hands on experience on managing printers (Local & Network printers) - Lex • Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. • ITIL: Knowledge of ITIL processes and procedures. • A+: knowledge of A+ processes and procedures. • KM: Knowledge management understanding, review & create new knowledge articles. • MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst TechM - Internal • Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) • O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPI’s): • Ensure all the User contacts are responded within the defined Turn Around Time • All the L1 Incidents are resolved as per the defined Resolutions Timelines • Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. • Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. • Taking ownership of calls/emails logged by his/her colleagues in his/her absence. • Mentoring and providing floor support to the newly joined associates. • Should be proactive in assisting the colleagues, during High Volume Time. Relationships: • Mentoring and providing floor support to the newly joined associates. • Conducting regular update sessions for any process updates on a need basis Competencies: • High Level of Communication Skills and ability to comfortably handle International Customers. • Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. • Flexibility to work in a 24*7 environment is mandatory • Knowledge about Incident and Service desk management. • Understanding of ITIL concepts • Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing • Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Regards Sseema

Job Title: Customer Support / BPO Executive (Voice Process) Immediate Joiners Only Location: Bangalore Electronic City Experience: 0 to 5 Years (Freshers can apply) Education: UG can apply / Any Graduate Key Responsibilities: Handle inbound and outbound customer calls professionally Provide accurate information and resolve queries efficiently Maintain call quality standards and achieve targets Update call records in the system Eligibility Criteria: Immediate Joiners Only Age: Less than 45 years Experience: Fresher / less than 2 years – U1 Band 2+ years – U2 Band 100 percent weightage for BPO experience and 50 percent for Non-BPO experience Communication: Excellent verbal communication skills (English mandatory) Typing Speed: Minimum 20 WPM with 80 percent accuracy Computer Skills: Basics of MS Office (Word, Excel, PowerPoint) and latest operating systems Salary and Benefits: Fresher / less than 2 years (U1 Band): Rs. 3,00,000 – Rs. 4,00,000 per annum 2+ years experience (U2 Band): Rs. 4,50,000 per annum Both side cab facility provided Interview Process: RMG Screening (as per JD) Typing Test (20 WPM, 80 percent accuracy) Versant Test (Score 60 or above) Operations Round HR / Offer Discussion If interested, pls share your updated resume with following details to surabhi@jobbasket.net Name- Years of experience- Current CTC- Expected CTC- Notice Period- Current location- Best Regards, Surabhi Goyal Recruiter - Job Basket M: +91-7483009703

Location PAN UST Offices (Can chose any UST global office location) Primary Skills - Cold Fusion, SQL, .Net 5+ Yrs. of experience in Cold Fusion. Develop, refactor, test, document, and deploy applications in Cold Fusion Help move to internal retirement of current ColdFusion applications and convert to new .net applications Hands on experience programming with relational databases, using of Oracle, SQL Server, or other relational database Independent and self-motivated, ability to learn on the job Proven experience administering ColdFusion Server Console Excellent communication skills (Both oral & written) Should be able to Prioritize and manage the assigned tasks. Should be willing to work on shifts – 02:00 PM – 11:00 PM IST Skills: Cold Fusion,SQL,.Net Regards Sseema 7022222209

Mandatory Data Structure , Algorithm, Java 8+, Springboot, Microservices, Basic cloud, devops knowledge 5 - 12 years experience in designing and developing Micro Services . Look to have payment domain exp. Proven skills in Java, Spring, Spring boot, Hibernate, JPA, REST web services, Spring Security Good to have with AWS stack Comfortable with tackling ambiguous problems and unblocking yourself Good understanding of architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms). Understanding of data structures and problem solving approaches, and ability to articulate trade offs Strong understanding of Domain Driven Design (DDD), 12 factor Apps, Micro services design patterns Strong fundamentals – OOPS concepts, SOLID principles, Data Structures/Algorithms, Exception Handling, Coding Standards, Logging Passionate about writing clean, modular and unit testable code Possesses strong verbal and written communication skills. Experience with Agile development Knowledge of unit testing frameworks – preferably JUnit Good knowledge of Jenkins, SonarQube, Git, Deployment Architecture BE/BTech in Computer Science / MIS or equivalent work-related experience Must have minimum 5 years of relevant experience in: -Data Structure -java 8+ -Springboot -Microservices -Must be in Bangalore ****** BE/BTech or any PG full time Notice period - Serving notice, can join in 10 days only Algorithm devops knowledge Basic cloud Regards Sseema

Job Title: Senior Research Associate (Cold Calling) Location: Bangalore Work from office ONLY. Company Description About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full- service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description We are looking for a highly motivated and proactive professional experienced in hard-core outbound sales process and who thrives in a fast-paced and target oriented environment. This role requires an individual with strong cold calling, lead generation, list building, and desk research capabilities to deliver results. The ideal candidate must be a self-starter with a passion for generating new opportunities, nurturing prospects, and expanding market reach. The Telecaller will work closely with the Operations teams to identify potential customers, engage with decision-makers, and generate quality leads that contribute to the recruitment process for Data Collection on Healthcare Market Research projects. Essential Duties and Responsibilities: 1. Cold Calling & Lead Generation: Conduct high-volume cold calling to potential respondents to introduce company services/products and aggressively recruit for Healthcare Professionals to join our panel. Dial through client provided lists with phone numbers, get through gate keepers, and achieve targets set. make outbound calls to potential respondents or decision-makers using client-provided lists. The caller must navigate gatekeepers effectively and ensure successful reach to the target individual. Identify, qualify, and nurture list building and networking opportunities through phone calls, emails, and other communication channels. Understand client requirements, pain points, and business needs to tailor pitches accordingly. Maintain an updated and organized database of leads, prospects, and follow-up activities. Make outbound calls to contacts on lists provided by clients across various geographies. Identify and bypass gatekeepers to connect with the intended target. Clearly introduce the purpose of the call and engage the respondent in line with project requirements. Capture accurate responses or confirm interest, as per project goals (e.g., recruitment, screening, appointment setting). Maintain detailed and accurate call records in the calling system or project tracker. Meet daily, weekly, and monthly calling and conversion targets. Collaborate with team leads and quality control to ensure high standards of call delivery. Required Skills: Prior experience in cold calling, telemarketing, or outbound sales is preferred. Strong communication and persuasion skills. Ability to handle objections and maintain professionalism on calls. Comfortable working with targets and call quotas. Preferred Attributes: Perseverance and target orientated in high-volume call environments. Quick learner with adaptability to project-specific scripts and objectives. Time management and self-motivation in both remote and office-based settings. 2. List Building & Desk mining: Research and build targeted prospect lists from various sources, including online directories, LinkedIn, industry reports, and other data sources. Continuously update and refine the lead database to ensure accuracy and relevance. Categorize leads based on priority, industry, and potential conversion rate. Utilize platforms such as LinkedIn, Facebook, and other social media channels to source potential contact details. 3. Performance Tracking & Reporting: Track and analyze call performance, lead conversion rates, and pipeline progress. Provide weekly and monthly reports on lead generation activities, successes, and areas for improvement. Adjust strategies based on performance data and feedback from the sales team. Key Skills & Qualifications: Experience: 1-3 years in outbound tele calling sales process, inside sales, business development, or lead generation roles. Excellent Communication Skills: Strong verbal and written English communication. Self-Motivated & Proactive: Ability to work independently with minimal supervision and take initiative. Sales & Persuasion Skills: Ability to convince, negotiate, and build rapport with potential clients. Tech-Savvy: Comfortable with CRM tools, LinkedIn, data research tools, and lead generation software. Result-Oriented: Strong focus on achieving KPIs, lead conversion targets, and business growth. Resilience & Adaptability: Ability to handle rejections and quickly adapt sales approaches. Multitasking Ability: Manage multiple leads and follow-ups simultaneously. Regards Sseema 7022222209

Job Title: Data Engineer (Databricks) Company: WalkingTree Technologies Experience Required: 4 - 8 years Location: Hyderabad / Noida Job Description: WalkingTree Technologies is looking for an experienced Data Engineer with strong expertise in Databricks, Delta Lake, Spark, and PySpark . The candidate should have hands-on experience in building ETL/ELT pipelines, integrating data from SQL Server, MongoDB, and InfluxDB , and working on Azure cloud platforms . Knowledge of real-time streaming (Kafka, Azure Event Hubs) and Change Data Capture (CDC) is required. Key Responsibilities: Build and maintain scalable data pipelines on Databricks. Integrate data from SQL Server, MongoDB, and InfluxDB. Implement batch and streaming data ingestion strategies. Develop data models for BI, analytics, and ML use cases. Ensure performance optimization, data quality, and governance. Required Skills: Databricks (Delta Lake, Spark, PySpark, SQL) ETL/ELT development & orchestration (Airflow/ADF) Azure cloud services Python & SQL programming Real-time data streaming (Kafka/Event Hubs) Change Data Capture (CDC) Preferred Skills: InfluxDB / Time-series data handling Unity Catalog / Purview for governance Exposure to ML workflows on Databricks Interview Process: L1 Assessment L2 Technical Panel L3 Techno-Managerial HR Discussion Notice Period: Immediate to 15 days joiners will be preferred. If interested pls share your updated resume to surabhi@jobbasket.net Best Regards, Surabhi Recruiter - Job Basket M: +91-7483009703

Job Title: Customer Support Associate- International Voice Process (Night Shift) Location: Electronic City Phase 2, Bengaluru (On-site) Shift: Night Shift (Immediate Joiners Only within 2 days) Job Description: We are hiring Customer Support Associates for our International Voice Process. This is a full-time, on-site role in Bengaluru, ideal for candidates who can join immediately. Responsibilities: Handle customer queries through voice support (international customers) Provide accurate solutions and deliver excellent customer service Maintain professionalism in all customer interactions Adapt to diverse customer needs and resolve issues efficiently Who Can Apply: Freshers & experienced candidates are welcome Must have excellent English communication skills (spoken & written) Strong problem-solving and customer-first approach Comfortable working in night shifts Salary Details: Fresher - 6 months exp: 3 LPA 7-12 months exp: 3.75 LPA 1223 months exp: 4.10 LPA (Max 4.22 LPA) 23+ months: Based on experience If interested pls share your updated resume to surabhi@jobbasket.net Best Regards, Surabhi Goyal Recruiter - Job Basket M: +91-7483009703

We are hiring for Salesforce Business Analyst / Salesforce Consultant Permanent Role with UST Global Experience: 6 10 Years (Minimum 3 years as Salesforce Business Analyst) Location Options: Bangalore, Chennai, Hyderabad, Kochi, Trivandrum, Noida, Pune Employment Type: Permanent | Hybrid (3 days in office) About the Role UST Global is hiring experienced Salesforce Business Analysts / Salesforce Consultants who will act as key liaisons between stakeholders and technical teams. You will help design and implement Salesforce solutions aligned with business goals and ensure adoption across the organization. Key Responsibilities Gather and document business requirements through workshops and stakeholder discussions. Analyze processes and recommend Salesforce-driven improvements. Translate requirements into functional specifications, user stories, and use cases . Work closely with Salesforce admins, developers, and architects to design scalable solutions. Create detailed documentation: process flows, functional specs, user stories. Lead/support UAT planning, execution, and defect resolution . Conduct end-user training and adoption programs. Monitor system usage and recommend optimizations. Stay updated on Salesforce releases and best practices. Must-Have Skills 6+ years of total experience, with minimum 3 years in Salesforce BA/Consultant role . Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud . Salesforce Certified Business Analyst (Mandatory). Salesforce Administrator Certification (Mandatory). Experience with Agile/Scrum methodologies . Excellent documentation skills (user stories, specs, process flows). Experience in test case preparation and UAT coordination . Strong stakeholder management and communication skills. Good-to-Have Skills Additional Salesforce certifications (e.g., Platform App Builder, Sales Cloud Consultant). Salesforce Release Management experience (Sales/Service Cloud; FSC & Pardot exposure is a plus). Experience with Salesforce integrations and third-party tools. Knowledge of data migration, governance, and change management . Interview Process 2 Technical Rounds 1 Client Round If you are interested, please apply directly on Naukri or share your updated CV to: surabhi@jobbasket.net Best Regards, Surabhi Recruiter - Job Basket M: +91-7483009703

We are Hiring Salesforce Release Manager / Business Analyst Company: UST Global (Permanent Role) Experience: 6+ years Location: Bangalore, Chennai, Hyderabad, Kochi, Trivandrum, Noida, Pune (Hybrid 3 days in office) Key Responsibilities: Manage Salesforce release cycles & deployments across environments. Implement & optimize CI/CD pipelines (Copado, Jenkins, Git, Azure DevOps). Define branching, deployment & rollback strategies. Work with stakeholders to gather and document business requirements . Support Sales & Service Cloud implementations and UAT. Must-Have Skills: 3+ years of Salesforce Release Management experience. Strong expertise in Sales Cloud & Service Cloud . Hands-on with DevOps tools (Copado, Git, Jenkins, AutoRabit). Experience in deployment processes & change management . Good communication & stakeholder management skills. Good to Have: Experience in FSC (Financial Services Cloud) / Pardot . Salesforce certifications (Admin / BA / Consultant). If you are interested, please apply directly on Naukri or share your updated CV to: surabhi@jobbasket.net Best Regards, Surabhi Recruiter - Job Basket M: +91-7483009703

Job Title: Ad-Tech Support Engineer Tavant Technologies Location: Bangalore (Work from Office) Work Mode: Onsite (5 days a week) Shift: 24/7 Rotational Shifts (4 shifts 6 AM-3 PM, 12 PM-9 PM, 2 PM-11 PM, 9 PM-6 AM) Experience Required: 4 to 8 years Key Responsibilities Analyze and resolve complex technical issues in Ad-Tech platforms. Provide tailored solutions by interfacing with customers and internal teams. Collaborate with Engineering, Client Support, SRE, and Ad Operations teams. Troubleshoot and optimize performance across DSPs and CTV advertising platforms . Work with structured/unstructured data and log analysis tools to identify and resolve issues. Must Have Skills 4+ years of Ad-Tech domain experience . 2+ years of experience in Programmatic Advertising . Strong SQL / Advanced SQL expertise with hands-on database experience. Hands-on troubleshooting experience with DSPs (Demand Side Platforms). Knowledge of CTV advertising . Good to Have Skills Experience with Athena / Snowflake databases. Familiarity with log analysis tools like Grafana, Kibana, QuickSight. Experience working with SSPs (Supply Side Platforms) . Knowledge of workflow tools like Airflow. Interview Process 2 Technical Rounds 1 HR Round Employment Type Full-time | Permanent | Work from Office If interested Apply now on Naukri or share your resume at surabhi@jobbasket.net Best Regards, Surabhi Recruiter - Job Basket M: +91-7483009703

We are looking for a seasoned leader with experience building India operations for US-based technology consulting organizations from the ground up. This role requires someone with executive presence, strong people leadership, and operations expertise, including KPI tracking. This position will be highly visible, requiring the ability to travel to the US as needed to build trust and alignment with the global leadership team. Key Responsibilities People & Culture Ensure effective hiring, onboarding, and retention strategies to attract top software engineering and operations talent. Provide strong leadership for development, back office, and operations teams, fostering a high-performance, collaborative culture. Champion employee engagement, talent development, and succession planning to build future leaders. Create an environment of accountability, empowerment, and psychological safety. Operational Excellence & Workflow Automation Act as the Head of Office, responsible for day-to-day management and decision-making. Deliver operational objectives in quality, timeliness, and productivity across consulting and support functions. Establish and scale office infrastructure, systems, and processes. Lead workflow automation projects to streamline operations, reduce manual overhead, and enhance productivity across India and US teams. Drive a culture of continuous improvement, empowering teams to make informed, timely decisions. Build and manage quality, performance, and compliance frameworks. Strategic Execution & Client Engagement Partner with US leadership to execute strategic initiatives and support national service delivery. Serve as a client-facing executive with strong presence and the ability to represent InRhythm in India. Ensure India operations are fully integrated with US Centers of Excellence (COEs), automated workflows, and global processes. Contribute operational insights to transformation projects and corporate strategy. Financial & Resource Management Work with MD, Finance & Business Operations to manage and maintain site operating budgets, ensuring prudent financial management. Track KPIs and P&L metrics to drive efficiency, scalability, and profitability. Identify opportunities for cost savings, automation, and operational improvements. What Were Looking For 12-15+ years total experience, with at least 7+ years building India teams for US-based modern software consulting firms (preferably having done this successfully). Proven ability to attract, retain, and manage senior, high-performing software engineering and back office talent. Strong ability to set up scalable processes, track KPIs, and build consistent cultures. Strong operations experience with general and budget management. Executive presence with excellent client-facing, communication, and stakeholder management skills. Excellent judgment and creative problem-solving, including conflict resolution, client management, and negotiation (MSA/SOW experience a plus). Deep knowledge of the local and national job market, talent supply, and competitive positioning. Experience in entrepreneurial, fast-paced organizations over the last 5 years. Ability to travel to the US (B1-B2 visitor Visa already in place strongly preferred). What Makes You Stand Out Youve built organizations from scratch and thrived in entrepreneurial settings. Youve successfully set up compliance, workflow automation, quality, and performance management systems. You are passionate about creating a world-class employee experience and delivery culture. You bring flexibility, adaptability, and resilience in times of rapid change. You balance operational rigor with the ability to drive strategic business impact. Must haves Candidate must have 1214 years of total experience Must come from the IT consulting space, preferably a boutique indian IT Services firm (30150 people, up to 200 max) or a GCC. If its a GCC ,then must have joined the GCC in its early stage when it was 20-40 people and the GCC must be a Tech focused one and not one in the BPO space Must have a Background in business side (non-tech), ideally with HR ops / Finance/Marketing/business operations experience Strong track record of working with US stakeholders/clients Client-facing personality Should not be from IT staffing background Should not be from a very large IT services firm R eports into Managing Director Finance & Business Operations Will have around 5–7 team members from Operations reporting to him (dotted line reporting) and 1–2 direct reportees from Finance/operations. There is no p&l responsibilities B1/B2 Visitor Visa holders are preferred Location: Bangalore (supporting operations for US HQ) At home to start with and then Hybrid once an office is started Regards sseema 7022222209

Job Title: Customer Support Associate- International Voice Process (Night Shift) Location: Electronic City Phase 2, Bengaluru (On-site) Shift: Night Shift (Immediate Joiners Only within 2 days) Job Description: We are hiring Customer Support Associates for our International Voice Process. This is a full-time, on-site role in Bengaluru, ideal for candidates who can join immediately. Responsibilities: Handle customer queries through voice support (international customers) Provide accurate solutions and deliver excellent customer service Maintain professionalism in all customer interactions Adapt to diverse customer needs and resolve issues efficiently Who Can Apply: Freshers & experienced candidates are welcome Must have excellent English communication skills (spoken & written) Strong problem-solving and customer-first approach Comfortable working in night shifts Salary Details: Fresher - 6 months exp: 3 LPA 7-12 months exp: 3.75 LPA 12-23 months exp: 4.10 LPA (Max 4.22 LPA) 23+ months: Based on experience If interested pls share your updated resume to surabhi@jobbasket.net Best Regards, Surabhi Recruiter - Job Basket M: +91-7483009703