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Equitas Small Finance Bank
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Customer Service Officer - Retail

Customer Service Officer - Retail

Equitas Small Finance Bank

2 - 7 years

1 - 3 Lacs

Chitradurga Bhadravati

Posted:3 weeks ago| Platform:

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Skills Required

Finance marketing Customer Service development Relationship Management Customer Relationship Management customer care selling cross selling customer support branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of banking products and services, including small finance banking. Excellent problem-solving and analytical skills. Ability to build strong relationships with customers and internal stakeholders. Familiarity with customer relationship management software and systems.

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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