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Equitas Small Finance Bank
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Customer Service Officer - Retail

Customer Service Officer - Retail

Equitas Small Finance Bank

2 - 4 years

1 - 3 Lacs

Puducherry Viluppuram

Posted:1 month ago| Platform:

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Skills Required

customer service cash management billing query resolution cash collection customer relationship cash handling business development accounting cashier activities retail sales disbursement tamil b2b sales lead generation closure finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Basic Section No. Of Openings 1 External Title Customer Service Officer - Retail Employment Type Permanent Employment Category Office Closing Date 30 May 2025 Organisational Skills Skill Post-conflict Highest Education Bachelor of Science Working Language Tamil About The Role HR Dream Goals Position Customer Service Officer- RetailS.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 12File despatch as per timelines (PRDD)15%Ops ReportAnnexure 23NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 34Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 45FTR to be achieved as per matrix5%Ops ReportAnnexure 56Repayment reminder call for Retail customers5%Branch ReportAnnexure 67On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 78Post despatch file quality FTR to be achieved as per matrix10%FTR matrixAnnexure 8

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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