Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide accurate information about products and services to customers. Build strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer complaints. Maintain high product knowledge to effectively communicate with customers. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Minimum 1 year of experience in customer service or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Basic computer skills and knowledge of banking operations. Strong problem-solving skills and attention to detail. Ability to build rapport with customers from diverse backgrounds.
Equitas Small Finance Bank
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