Customer Service Officer

Role Overview: As a Customer Service Officer, you will be the primary point of contact for customers, ensuring exceptional service delivery. Your responsibilities will include addressing inquiries, resolving complaints, processing orders, and maintaining customer satisfaction and loyalty. Key Responsibilities: - Respond to customer queries via phone, email, chat, or in person promptly and professionally - Provide accurate information on products, services, and company policies - Resolve customer complaints and escalate complex issues to appropriate departments - Process orders, applications, and requests efficiently - Record customer interactions, transactions, and feedback in the CRM system thoroughly - Follow up with customers to ensure satisfaction and resolution - Collaborate with various departments to enhance customer service delivery - Stay updated on product information, promotions, and company news Qualifications Required: - High school diploma or equivalent (Associate's or Bachelor's degree preferred) - Previous experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Proficiency in Microsoft Office and customer management software (e.g., Salesforce, Zendesk) - Ability to multitask in a fast-paced environment - Positive attitude and customer-centric approach Additional Details: The working environment may vary between an office setting and a call center. The role may require shift work, including weekends and holidays, based on company needs. Expect prolonged periods of sitting and computer/telephone usage. Note: Benefits include cell phone reimbursement, provided food, health insurance, paid sick time, and work-from-home opportunities. Fluency in English is required, while knowledge of Hindi is preferred. Role Overview: As a Customer Service Officer, you will be the primary point of contact for customers, ensuring exceptional service delivery. Your responsibilities will include addressing inquiries, resolving complaints, processing orders, and maintaining customer satisfaction and loyalty. Key Responsibilities: - Respond to customer queries via phone, email, chat, or in person promptly and professionally - Provide accurate information on products, services, and company policies - Resolve customer complaints and escalate complex issues to appropriate departments - Process orders, applications, and requests efficiently - Record customer interactions, transactions, and feedback in the CRM system thoroughly - Follow up with customers to ensure satisfaction and resolution - Collaborate with various departments to enhance customer service delivery - Stay updated on product information, promotions, and company news Qualifications Required: - High school diploma or equivalent (Associate's or Bachelor's degree preferred) - Previous experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Proficiency in Microsoft Office and customer management software (e.g., Salesforce, Zendesk) - Ability to multitask in a fast-paced environment - Positive attitude and customer-centric approach Additional Details: The working environment may vary between an office setting and a call center. The role may require shift work, including weekends and holidays, based on company needs. Expect prolonged periods of sitting and computer/telephone usage. Note: Benefits include cell phone reimbursement, provided food, health insurance, paid sick time, and work-from-home opportunities. Fluency in English is required, while knowledge of Hindi is preferred.