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Kotak Life Insurance logo

Customer Service Manager-Support Services-Customer Service

1 - 5 years

1 - 5 Lacs

Mumbai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

customer service retail assets siebel sales customer support sap customer relationship team management presentation skills written and oral communication business development handling customer queries microsoft windows tally crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills Knowledge of systems like Siebel, Core

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Kotak Life Insurance
Kotak Life Insurance
www.kotaklife.com

Insurance

Jaipur

4000+ Employees

1599 Jobs

    Key People

  • Mahesh Balasubramanian

    Managing Director & CEO

  • Kavitha Kamath

    Executive Vice President

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