Customer Service Manager

Company Description

Past Modern is a fashion house based in New Delhi, India, specializing in womenswear. Our collections feature both made-to-measure and ready-to-wear garments. We emphasize handwork techniques combined with modern silhouettes, merging Indian craftsmanship with contemporary fashion needs.

Role Description

This is a full-time on-site role for a Customer Service Manager located in New Delhi. The Customer Service Manager will be responsible for overseeing customer service operations, managing customer support teams, ensuring customer satisfaction, and resolving customer complaints. Daily tasks include monitoring customer interactions, implementing customer service policies, and coordinating with other departments to enhance the customer experience.

Qualifications

• Customer Service Management and Customer Support skills
• Customer Satisfaction and Communication skills
• Ability to use multiple platforms - Instagram, WhatsApp, Email
• Ability to use BiteSpeed (CRM tool)
• Strong Analytical Skills
• Excellent interpersonal and communication skills
• Leadership and team management experience
• Ability to work in a fast-paced environment
• Experience in the fashion industry is a plus