Customer Service Manager

As a Customer Service Manager in the textile industry, you will be responsible for leading our customer support team. Your role will include managing client relationships, handling escalations, ensuring timely order processing, and driving customer satisfaction. You will work closely with production, sales, and logistics teams to provide excellent service and efficiently resolve customer queries. Your key responsibilities will involve managing the customer service team and daily operations, ensuring smooth order handling, delivery tracking, and issue resolution, building and maintaining strong client relationships, monitoring service KPIs, and implementing improvements. Additionally, you will collaborate with cross-functional teams to enhance the overall customer experience. This is a full-time, permanent position located in Kondotty, Kozhikode, requiring in-person work. If you are an experienced Customer Service Manager looking to make a significant impact in the textile industry, we encourage you to apply.,