Customer Service Manager (CSM)

As a Team Leader, your primary responsibility will be to lead a team of Relationship Officers towards consistent business development, customer acquisition, and retention. You will be tasked with achieving business and revenue targets while ensuring the delivery of quality service to customers. Your role will also involve ensuring operational adherence and maintaining the asset quality of the portfolio. Managing the operations and overall functioning of the assigned branch will be a key aspect of your job. You will be expected to oversee customer management strategies, sales initiatives, and customer service activities. Additionally, your expertise in microbanking will be crucial in driving the success of the team and meeting organizational objectives. Your leadership skills, combined with a strategic approach to business development and customer relationship management, will play a vital role in the growth and success of the team. By focusing on operational efficiency, customer satisfaction, and revenue generation, you will contribute significantly to the overall success of the branch and the organization.,