Customer Service Manager (CSM)

As a MIS/Customer Service Manager or Team Lead, you will play a crucial role in managing customer support and reporting operations. Your responsibilities will include supervising a team of 6+ MIS Executives, handling internal and external customer coordination, reporting, and support across branches in South India. You will lead and manage the team of MIS/customer service executives, ensuring accurate and timely reporting to both internal stakeholders and external customers. Coordinating with local branches across South Indian states, you will monitor daily service performance, manage issue resolution and escalations, and ensure the proper usage and maintenance of the Warehouse Management System (WMS). Additionally, you will be responsible for generating and analyzing Excel-based MIS reports for operational review, maintaining high levels of customer satisfaction, and upholding internal service standards. To excel in this role, you should possess a Graduate or MBA degree with 4 to 5+ years of experience in MIS/customer service operations, preferably in express cargo, logistics, or customer care industries. Proficiency in English, Hindi, Kannada, Tamil, and Telugu languages is essential, along with strong leadership and people management skills. Advanced Excel skills, including pivot tables, VLOOKUP, and dashboards, are required, as well as a working knowledge of WMS or similar warehouse/logistics management software. This is a full-time, permanent position based in Chamrajpet, Bangalore, with a day shift schedule. The benefits include health insurance and provident fund, along with performance and yearly bonuses. The expected start date for this role is 01/08/2025. If you meet the qualifications and are interested in this opportunity, please speak with the employer at +91 9811958408.,