Customer Service Manager

As a Customer Service Manager- B2B at Courtyard Farms, you will play a crucial role in ensuring exceptional service delivery to our valued customers. Your communication skills in English proficiency (spoken) will be key in building strong relationships with our clients and providing top-notch support. - Leading a team of customer service representatives to provide outstanding assistance to customers. - Developing and implementing customer service policies and procedures to enhance overall customer satisfaction. - Handling escalated customer inquiries and resolving any issues in a professional and timely manner. - Monitoring customer feedback and implementing strategies to improve service quality. - Conducting regular training sessions to enhance the team's communication and problem-solving skills. - Collaborating with other departments to streamline processes and enhance the overall customer experience. - Analyzing customer service data to identify trends and make data-driven decisions to improve service delivery. Courtyard Farms is a food producer company dealing in a range of premium dairy products based out of Delhi NCR. As a Customer Service Manager- B2B at Courtyard Farms, you will play a crucial role in ensuring exceptional service delivery to our valued customers. Your communication skills in English proficiency (spoken) will be key in building strong relationships with our clients and providing top-notch support. - Leading a team of customer service representatives to provide outstanding assistance to customers. - Developing and implementing customer service policies and procedures to enhance overall customer satisfaction. - Handling escalated customer inquiries and resolving any issues in a professional and timely manner. - Monitoring customer feedback and implementing strategies to improve service quality. - Conducting regular training sessions to enhance the team's communication and problem-solving skills. - Collaborating with other departments to streamline processes and enhance the overall customer experience. - Analyzing customer service data to identify trends and make data-driven decisions to improve service delivery. Courtyard Farms is a food producer company dealing in a range of premium dairy products based out of Delhi NCR.