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Customer Service Manager (Complaints/Escalations)

5 - 7 years

6 - 7 Lacs

Gurgaon

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Complaints Complaint Management customer complaints customer escalations Customer service Complaint Handling Customer Queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a person having an overall experience of 5-7 years with 2-3 years of experience in handling complaints / escalations in NBFC/BFSI industry. Role & responsibilities Complaints & Escalation Handling: Receive, log, and investigate customer complaints and escalations. Coordinate with relevant departments (e.g., operations, legal, risk, and collections) to ensure prompt resolution. Communicate resolutions to customers in a clear, professional, and empathetic manner. Follow up on unresolved complaints to ensure closure within defined timeline

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IIFL Finance
IIFL Finance
www.iifl.com

Financial Services

Mumbai

10001 Employees

82 Jobs

    Key People

  • Kumar Rajagopalan

    CEO

  • Sanjay Chaturvedi

    CFO

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