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Bookspert
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Customer Service Manager

Customer Service Manager

3 years

|

0 Lacs

Posted:2 months ago| Platform:

Apply

Skills Required

service leadership coaching resolve escalation communication excel word powerpoint

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
Establish performance benchmarks and hold team to those goals
Resolve customer conflicts and handle escalation procedures

Qualifications

Bachelor's degree or equivalent experience
3+ years' of customer service
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

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