Customer Service - Live Chat Support Agent

Job Description

Location of Posting and Initial Training: Home with our equipment Job Brief: We are looking for a detail-oriented Live Support Chat Agent to join our customer service team. In this role, you will be responsible for providing real- time assistance to customers via live chat, email, and CRM platforms. You must have strong written communication skills in English and the ability to handle multiple customer interactions efficiently. Key Responsibilities: • Respond promptly to customer inquiries via live chat, email, and CRM systems. • Provide accurate, clear, and professional responses in fluent English. • Identify customer needs and offer appropriate solutions or escalate issues when necessary. • Maintain up-to-date knowledge of company products and services. • Use LinkedIn to engage with customers and provide support when needed. • Log interactions and update customer records in the CRM system. • Work collaboratively with other departments to resolve customer concerns efficiently. • Meet response time and quality standards to ensure customer satisfaction. Experience & Key Functional Competencies: • Excellent written English with strong grammar and spelling. • Experience using LinkedIn, CRM software (e.g., Salesforce, HubSpot, or similar), and email for customer support. • Prior experience in live chat or email-based customer service is a plus. • Strong multitasking skills and attention to detail. • Ability to work in a fast-paced environment and handle multiple chats at once. • Problem-solving mindset with a customer-focused approach. Show more Show less