This position reports to the Head of Sales. Location of Posting and Initial Training: Has to be located in Pune. Will spend 1 week in Europe (CCO will make the training on catalogue), than once production is started, to let him/her spend 2 weeks in Pune, so training on job, during customers visit with. Skills: • Product expertise; • Autonomy • Proactivity • Analytical skills • Problem Solving Tasks and Duties: • Implements the sales strategy. • Collaborates with the Head of Sales to define individual and overall sales objectives for the entire Sales Force. • Participates in the assignment of customers geographic areas. • Collects feedback from customer visits. • Monitors sales performance compared to budget. • Is informed about bad debts. • Follows up on the customers assigned to them. Has to work preferably in a similar process in steel, chemical or auto-component industry. Show more Show less

Location of Posting and Initial Training: Home with our equipment Job Brief: We are looking for a detail-oriented Live Support Chat Agent to join our customer service team. In this role, you will be responsible for providing real- time assistance to customers via live chat, email, and CRM platforms. You must have strong written communication skills in English and the ability to handle multiple customer interactions efficiently. Key Responsibilities: • Respond promptly to customer inquiries via live chat, email, and CRM systems. • Provide accurate, clear, and professional responses in fluent English. • Identify customer needs and offer appropriate solutions or escalate issues when necessary. • Maintain up-to-date knowledge of company products and services. • Use LinkedIn to engage with customers and provide support when needed. • Log interactions and update customer records in the CRM system. • Work collaboratively with other departments to resolve customer concerns efficiently. • Meet response time and quality standards to ensure customer satisfaction. Experience & Key Functional Competencies: • Excellent written English with strong grammar and spelling. • Experience using LinkedIn, CRM software (e.g., Salesforce, HubSpot, or similar), and email for customer support. • Prior experience in live chat or email-based customer service is a plus. • Strong multitasking skills and attention to detail. • Ability to work in a fast-paced environment and handle multiple chats at once. • Problem-solving mindset with a customer-focused approach. Show more Show less