Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
BVUR Innovations India Pvt. Ltd.
>
Customer Service Lead

Customer Service Lead

BVUR Innovations India Pvt. Ltd.

4 years

0 Lacs

Pune Maharashtra India

Posted:1 week ago| Platform:

Apply

Skills Required

service marketing branding drive support chat monitoring metrics efficiency resolve training reports mobile communication management crm

Work Mode

On-site

Job Type

Full Time

Job Description

At BVUR Innovations, we deliver smart tech, marketing, and branding solutions that drive real brand value. As part of this role, you’ll be working with FurrCrew, our fast-growing pet-care app known for its seamless service and pet-parent-first approach.

Role Profile

Job Location

You’ll Be Responsible For

Managing a team of 4–5 Customer Support Executives and ensuring service quality.
Owning escalations and resolving complex customer issues via chat, email, and calls.
Monitoring daily operations and support metrics to improve efficiency and response time.
Coordinating with operations and tech teams to resolve recurring issues.
Training the support team and standardising response guidelines and processes.
Generating support performance reports for internal review.

Skills & Requirements

3–4 years of experience in customer support, preferably in service-based mobile apps, tech & e-commerce.
Strong communication and team management skills.
Proficiency with CRM platforms and customer support tools.
Calm, empathetic, and solutions-oriented approach to problem-solving.
Highly organised with a focus on timely and accurate issue resolution.

Instagram Link to our FurrCrew Instagram Page - https://www.instagram.com/furrcrewofficial/

More Jobs at BVUR Innovations India Pvt. Ltd.

Graphic Designer

Pune, Maharashtra, India

3 - 5 yrs

Salary: Not disclosed

User Interface Designer

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Cinematographer

Pune, Maharashtra, India

3.0 - 5.0 yrs

Salary: Not disclosed

Creative Video Editor

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Creative Director

Pune, Maharashtra, India

6.0 - 6.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.