Customer Service - German Language

1 - 6 years

1 - 4 Lacs

Posted:Just now| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Customer Service professional with expertise in the German language to join our team at Gratitude India Manpower Consultants Pvt. Ltd., located in [insert location if provided]. The ideal candidate will have 6-9 years of experience in customer service, preferably in the IT Service & Consulting industry.

Roles and Responsibility
  • Provide exceptional customer service through various communication channels.
  • Handle customer inquiries and resolve issues professionally and promptly.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Develop and maintain strong relationships with customers to enhance satisfaction.
  • Identify and escalate complex issues to senior management when necessary.
  • Continuously improve knowledge and skills to stay updated on products and services.
Job Requirements
  • Fluency in German is mandatory.
  • Proven experience in customer service or a related field.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Familiarity with IT service management principles and practices.

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