Customer Service Executives

Job Summary

• We are urgently hiring experienced Customer Service Executives for our International Voice US Campaigns
• Ideal candidates must have strong communication skills, prior BPO experience, and the ability to work night shifts
• Immediate joiners preferred

Key Responsibilities

• Handle inbound voice calls from US customers with professionalism & empathy
• Resolve queries, troubleshoot issues, and deliver high CSAT
• De-escalate customer concerns and provide effective solutions
• Share accurate product/technical information
• Maintain call logs and update CRM systems
• Coordinate with cross-functional teams for smooth workflow
• Mentor and support new joiners when required

Candidate Requirements

Education & Experience

• Bachelors degree (Business Administration or related field preferred)
• Minimum 1 year of experience in Customer Service / BPO
• US Voice Process experience highly preferred

Skills

• Excellent English communication (neutral accent preferred)
• Comfortable with Night Shifts
• Proficient in MS Office (Excel, Word, Outlook)
• Strong problem-solving skills, detail oriented, ability to work under pressure