Customer Service Executive

Job Description

About Us: We are a fast-growing company in the electric vehicle (EV) charging space, committed to delivering innovative and reliable charging solutions. Our mission is to power every journey with convenience and sustainability. Job Role: We are looking for a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will handle customer servicing, manage B2B calls, and support sales initiatives to ensure client satisfaction and business growth. Key Responsibilities: Provide prompt and professional support to customers via phone, email, and WhatsApp. Handle inquiries related to EV charger installations, usage, warranty, and troubleshooting. Manage and nurture relationships with B2B clients, including corporates and channel partners. Conduct follow-up calls for leads, demos, and ongoing sales discussions. Collaborate with internal teams to resolve customer issues efficiently. Maintain accurate records of customer interactions and sales activities. Requirements: 3+ years of experience in customer service or inside sales (EV/tech background preferred). Strong communication and interpersonal skills. Ability to handle multiple tasks and work in a fast-paced environment. Basic understanding of EV chargers or willingness to learn. Why Join Us: Be part of a green tech revolution Friendly and growth-oriented work environment Opportunity to contribute to a sustainable future Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 9815006480