Customer Service Executive

Job Title: Customer Support Executive

Company: Xson Experience India Pvt. Ltd.
Location: Vadodara, Gujarat
Salary: ₹15,000 – ₹20,000 per month
Experience: 0 – 2 years (Freshers can apply)
Employment Type: Full-time

Job Summary:

The Customer Support Executive will be responsible for handling customer queries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience across communication channels such as phone, email, or chat.

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, and emails.
• Provide accurate information about company products, services, and policies.
• Resolve customer complaints or escalate complex issues to senior staff.
• Maintain customer records and update databases regularly.
• Follow up with customers to ensure satisfactory resolution of issues.
• Achieve daily/weekly performance and quality targets.
• Collaborate with internal departments to enhance customer satisfaction.
• Maintain professionalism and empathy while interacting with customers.

Required Skills:

• Excellent verbal and written communication skills (English, Hindi, Gujarati preferred).
• Basic computer knowledge and familiarity with CRM tools.
• Strong problem-solving and interpersonal skills.
• Ability to handle pressure and maintain a positive attitude.
• Good listening skills and customer-centric mindset.

Qualifications:

• Minimum 12th pass / Graduate in any discipline.
• Prior experience in a BPO / Customer Service role will be an added advantage.

Working Hours:

• 9:00 AM – 6:00 PM (Monday to Saturday)
• Sunday fixed off

Benefits:

• Fixed salary with performance incentives
• Friendly work environment
• Career growth opportunities

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person