Customer Service Executive

Job Title: Customer Service Executive – International BPO (Multiple Domains)

Location: Mumbai
Work Mode: Work from Office
Employment Type: Full-Time
Industry: BPO / Customer Service
Joining: Immediate Joiners Preferred

Shifts: Rotational (Any 9 hours within the time slots below):

• US Shift: 05:30 PM – 10:30 AM, any 9 hours working.
• UK Shift: 11:30 AM – 03:00 AM, any 9 hours working.
• Australia Shift: 03:00 PM – 03:00 AM, any 9 hours working.

Salary: Upto ₹35,000 + Performance-Based Incentives

About the Role:

We are currently hiring Customer Service Executives for a reputed International BPO client, supporting global customers across key domains such as Telecom, Finance, Airline, and E-commerce. The role is ideal for individuals who are customer-focused, possess strong communication skills, and are looking for long-term career opportunities in a global work environment.

Key Responsibilities:

• Handle inbound and outbound interactions with international customers via voice, chat, or email, based on process requirements
• Address customer queries, service requests, and complaints professionally and efficiently
• Deliver accurate information, ensure customer satisfaction, and adhere to quality standards
• Maintain proper documentation of customer interactions in internal systems
• Collaborate with internal teams when necessary to resolve complex issues
• Meet performance targets such as resolution time, call quality, and customer satisfaction scores

Candidate Requirements:

• Good verbal and written communication skills in English
• Strong interpersonal skills and ability to work in a team-oriented environment
• Basic computer proficiency with good typing speed
• Willingness to work in rotational/night shifts as per business needs
• Qualification: HSC / Undergraduate / Graduate
• Open to freshers as well as candidates with prior BPO/customer service experience

How to Apply:

• Call/WhatsApp: 8369871512
• Email Your Resume: [email protected]

Start your career in a global environment. Immediate joiners preferred. Limited openings available. Apply today!

Regards,
Shawn Pinto,
Vibrantzz Management Services.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8369871512