Customer Service Executive

Company Description

Established in 2014, Vert-Age Dialer offers highly adaptable and customized call center software solutions for businesses. Recognizing that customer support is key to successful businesses, Vert-Age’s all-in-one dialer software suite continuously improves customer services. Known for developing scalable and robust contact center software, the company excels in providing cloud-based and easy-to-handle enterprise-grade solutions for round-the-clock customer support. Vert-Age operates on the pillars of trust, growth, and innovation, ensuring complete client satisfaction by offering quality software and services that foster the success of their clients.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Dadri. The Customer Service Executive will be responsible for handling customer inquiries, managing customer accounts, and providing exceptional service. The role includes responding to customer calls, resolving issues, and ensuring customer satisfaction. The executive will also need to maintain accurate records, communicate with other team members, and deliver reports on service activities.

Qualifications

• Strong communication and interpersonal skills
• Experience in handling customer inquiries and managing customer accounts
• Problem-solving skills and ability to resolve issues promptly
• Knowledge of call center software and CRM systems
• Ability to work effectively in a team
• Excellent organizational and record-keeping skills
• Prior experience in customer service is a plus
• Bachelor's degree in Business Administration, Communications, or related field