Customer Service Executive

Umanist NA

0 years

0 Lacs

india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

customer service crm tools basic computer skills problem-solving skills communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Handle customer inquiries, resolve complaints, and provide excellent service to ensure customer satisfaction. Act as the first point of contact between the company and its clients.

Key Responsibilities

Respond to customer queries via phone, email, chat, or social media.
Provide accurate information about products, services, and policies.
Resolve complaints efficiently and escalate issues when necessary.
Maintain customer records and update CRM systems.
Assist in processing orders, returns, and refunds.
Identify recurring issues and suggest improvements.
Meet daily/weekly service targets and KPIs.

Qualifications & Skills

Minimum qualification: [Graduate / Diploma / 12th pass].
Excellent communication skills in [English/Hindi/Local language].
Basic computer skills and familiarity with MS Office or CRM tools.
Problem-solving skills and patience.
Previous customer service experience is a plus.

Skills: crm,computer skills,communication skills,customer service,basic,resolve,skills,customer,chat,communication

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