Customer Service Executive

Customer Service Executive Role Summary The Customer Service Executive will act as a key point of contact for customers, ensuring smooth communication, efficient issue resolution, and high-quality service delivery. The position involves coordinating with internal and external stakeholders to support customers throughout the service journey. Main Responsibilities Customer Service Handling 1. Engage with customers to understand their needs, provide product details, and clarify service-related queries. 2. Ensure prompt and accurate resolution of concerns to enhance overall customer satisfaction. 3. Offer clear guidance to customers on procedures, documentation, and service expectations. Lead Assistance & Conversion Support 1. Work closely with sales teams and partners to manage incoming leads effectively. 2. Support the conversion process by following up with prospects and addressing any service or product-related doubts. Customer & Dealer Relationship Coordination 1. Maintain strong, positive interactions with customers and dealership partners to facilitate smooth service operations. 2. Assist partners by providing accurate information and helping streamline the customer journey. Documentation & Data Management 1. Collect, verify, and manage customer documents for various pre- and post-service requirements. 2. Perform accurate entries in internal systems to ensure data consistency and error-free processing. Internal Team Collaboration 1. Coordinate with credit, operations, and other internal departments to ensure timely processing of applications or service requests. 2. Escalate issues when required to ensure faster resolutions and uninterrupted customer service. Performance Indicators 1. Speed and accuracy of query resolution 2. Quality of customer interactions 3. Timely completion of documentation and service processes 4. Coordination efficiency with internal teams 5. Customer satisfaction and feedback scores Eligibility 1. Graduate in any discipline 2. 0–2 years of experience only in vehicle sales Key Skills & Competencies Technical/Functional Skills 1. Strong verbal communication 2. Ability to negotiate and handle objections professionally 3. Understanding of financial products or willingness to learn 4. Basic analytical capability 5. Good product and process awareness Behavioral Competencies 1. Strong customer focus 2. Reliable task execution 3. Positive attitude and willingness to take initiative Other Requirements 1. Comfortable with field visits when needed 2. Quick learner with adaptability 3. Must have a two-wheeler and driving license 4. Familiarity with RTO processes and documentation is an advantage