Customer Service Executive

Starflex Sealing India Pvt Ltd.

0 years

1 - 3 Lacs

Mumbai District, Maharashtra

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

CRM software Customer service Microsoft Office Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

COMPANY NAME : MIDORii

Job description

Key Responsibilities:

Handle incoming customer inquiries via phone, email, and chat.
Provide accurate, valid, and complete information by using the right tools and resources.
Resolve customer complaints efficiently and professionally.
Follow up on customer issues to ensure resolution and satisfaction.
Maintain detailed records of customer interactions and transactions.
Collaborate with internal teams to improve customer experience.
Meet or exceed customer service KPIs (response time, resolution time, customer satisfaction).
Stay updated on company products, services, and policies.

Requirements & Qualifications:

Bachelor's degree or equivalent experience.
Prior experience in customer support or a similar role is a plus.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency in CRM software and Microsoft Office.
Ability to work in a fast-paced environment and handle high call/chat volumes.
Customer-centric mindset with a positive attitude.

Location : Tardeo , Mumbai

Interested candidate may kindly email their CV on mentioned below

[email protected] / [email protected]

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Day shift

Work Location: In person

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