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Rushabh Sealink PVt LTD
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Customer Service Executive

Customer Service Executive

Rushabh Sealink PVt LTD

2 years

3 Lacs

kurla mumbai maharashtra

Posted:3 days ago| Platform: SimplyHired logo

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Skills Required

customer service english microsoft office administrative experience bachelor's degree typing in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Coordinate with Sales and Pricing teams for container bookings

Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
Build and maintain long-term customer relationships through excellent service
Manage daily communication via emails and phone calls with customers & shipping lines
Fetch and provide accurate vessel schedules to customers
Ensure timely and accurate data entry into the operating system
Direct customer queries or concerns to the appropriate department and provide prompt responses
Use daily customer service reports to confirm all release requirements before container pickup

Requirements

Strong communication skills — both verbal & written

 Minimum 2 years of experience in freight forwarding / shipping / logistics preferred

Proficiency in MS Office & ability to handle operational systems
Customer-focused mindset with problem-solving abilities

Detail-oriented and able to manage multiple bookings simultaneously

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:

Bachelor's (Preferred)

Language:

English (Preferred)

Work Location: In person

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