Customer Service Executive

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About RBC Worldwide

RBC Worldwide is a full-service brand communication agency with over 25 years of experience in crafting impactful branding, advertising, digital marketing, and PR solutions. We work with a diverse portfolio of clients across healthcare, retail, education, lifestyle, and corporate sectors to build brands that stand out and connect meaningfully.

Role Overview

Client Servicing Executive

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Understand client goals, brand guidelines, and expectations to ensure quality deliverables.
• Coordinate with internal teams (creative, strategy, digital, media) to manage timelines, feedback, and approvals.
• Prepare campaign briefs, meeting notes, timelines, and reports.
• Monitor project progress and ensure timely delivery of work.
• Maintain client satisfaction through proactive communication and problem-solving.
• Participate in brainstorming sessions to contribute to campaign and strategy development.
• Identify opportunities to upsell services and grow client accounts.

Requirements

• Bachelor’s degree in Marketing, Mass Communication, Business, or related field.
• 2-4 years of experience in client servicing, preferably in a branding/advertising/digital agency.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Understanding of branding, advertising, digital campaigns, and marketing processes.

To apply send your resume to sraddha@rbcworldwide.com