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Radical Minds
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Customer Service Executive

Customer Service Executive

Radical Minds

1 - 4 years

2 - 3 Lacs

Gurugram

Posted:21 hours ago| Platform:

Apply

Skills Required

GDS travel support Amadeus Airlines Sabre Galileo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:
Customer Service Executive
Department:
Airline Customer Service & Travel Insurance Support
Location:
Gurugram
Employment Type:
Full-time
Shifts:
Rotational Shifts (24/7 Operations) Working Days / Week Offs: 6-day working week with rotational week-offs (process dependent)

Key Skills & Experience Required:

Airline Tools Knowledge (Mandatory)
Hands-on experience with airline systems and GDS such as Amadeus, Sabre, or Galileo.
Ability to retrieve and update PNRs, apply fare rules, and handle airline cancellations, date changes.

Travel Insurance Knowledge:

Basic understanding of travel insurance products, including policy coverage, claims procedures, refunds, and emergency assistance.
Capability to guide customers on policy issuance and insurance-related inquiries.

Customer Service Skills:

Excellent verbal and written communication skills in English.
Experience in handling customer concerns, complaints, and escalations related to airline services and travel insurance.
Strong problem-solving ability with attention to detail and a customer-first approach.

Work Experience:

Minimum 1 year of experience in a customer service role, preferably in the airline, travel, or insurance domain.

Work Hours & Flexibility:

Willingness to work in rotational shifts, including nights, weekends, and public holidays.
Comfortable with rotational weekly offs (non-fixed Saturday/Sunday offs).

Preferred Qualifications:

Bachelors degree or equivalent or a related field

Contact person - Rohit - 7678230426

Address:- 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016

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