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Customer Service Executive

1 - 4 years

2 - 3 Lacs

Posted:19 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  • Job Title:

    Customer Service Executive
  • Department:

    Airline Customer Service & Travel Insurance Support
  • Location:

    Gurugram
  • Employment Type:

    Full-time
  • Shifts:

    Rotational Shifts (24/7 Operations) Working Days / Week Offs: 6-day working week with rotational week-offs (process dependent)

Key Skills & Experience Required:

  • Airline Tools Knowledge (Mandatory)
  • Hands-on experience with airline systems and GDS such as Amadeus, Sabre, or Galileo.
  • Ability to retrieve and update PNRs, apply fare rules, and handle airline cancellations, date changes.

Travel Insurance Knowledge:

  • Basic understanding of travel insurance products, including policy coverage, claims procedures, refunds, and emergency assistance.
  • Capability to guide customers on policy issuance and insurance-related inquiries.

Customer Service Skills:

  • Excellent verbal and written communication skills in English.
  • Experience in handling customer concerns, complaints, and escalations related to airline services and travel insurance.
  • Strong problem-solving ability with attention to detail and a customer-first approach.

Work Experience:

  • Minimum 1 year of experience in a customer service role, preferably in the airline, travel, or insurance domain.

Work Hours & Flexibility:

  • Willingness to work in rotational shifts, including nights, weekends, and public holidays.
  • Comfortable with rotational weekly offs (non-fixed Saturday/Sunday offs).

Preferred Qualifications:

  • Bachelors degree or equivalent or a related field

Contact person - Rohit - 7678230426

Address:- 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016

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