Customer Service Executive

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service Executive, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your role will be pivotal in maintaining our company's reputation for outstanding service. Key Responsibilities: ·       Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency. ·       Provide accurate and timely information to customers regarding their shipments, delivery status, and other related queries. ·       Resolve customer complaints and issues promptly, aiming for first-contact resolution whenever possible. ·       Assist customers with tracking, scheduling deliveries, and addressing any concerns related to our services. ·       Collaborate with other departments to ensure smooth coordination of services and timely problem resolution. ·       Maintain comprehensive knowledge of company products, services, and policies to provide accurate information to customers. ·       Document customer interactions and transactions accurately in the CRM system. ·       Identify opportunities for process improvements and customer service enhancements. Requirements: ·       High school diploma or equivalent; additional education or certification in customer service is a plus. ·       Proven experience in a customer service role, preferably in the logistics or courier service industry. ·       Excellent communication skills, both written and verbal. ·       Strong problem-solving abilities and a proactive approach to customer issues. ·       Ability to multitask and prioritize tasks in a fast-paced environment. ·       Familiarity with CRM software and tracking systems is desirable. ·       Positive attitude and a passion for delivering exceptional customer service.