Customer Service Executive

Role Overview: As a customer service executive at Muthoot Exim Private Limited, you will have the opportunity to showcase your expertise in both operations and marketing while providing top-notch service to valued customers. Join the dynamic team at Muthoot Exim Private Limited and contribute to a company that values innovation, excellence, and customer satisfaction. Key Responsibilities: - Manage customer inquiries and issues promptly and effectively to ensure high levels of customer satisfaction. - Collaborate with the operations team to streamline processes and enhance efficiency in order fulfillment and delivery. - Assist in developing marketing strategies and campaigns to promote products and services to new and existing customers. - Monitor customer feedback and market trends to identify opportunities for product improvement and expansion. - Conduct regular customer surveys and analysis to gather insights and feedback for continuous improvement. - Work closely with the sales team to drive customer retention and loyalty through personalized service and promotions. - Stay updated on industry trends and competitor activities to provide valuable insights for strategic decision-making. Qualifications Required: - Proactive and customer-focused professional with a passion for operations and marketing. (Note: Additional details about the company are not provided in the job description.) Role Overview: As a customer service executive at Muthoot Exim Private Limited, you will have the opportunity to showcase your expertise in both operations and marketing while providing top-notch service to valued customers. Join the dynamic team at Muthoot Exim Private Limited and contribute to a company that values innovation, excellence, and customer satisfaction. Key Responsibilities: - Manage customer inquiries and issues promptly and effectively to ensure high levels of customer satisfaction. - Collaborate with the operations team to streamline processes and enhance efficiency in order fulfillment and delivery. - Assist in developing marketing strategies and campaigns to promote products and services to new and existing customers. - Monitor customer feedback and market trends to identify opportunities for product improvement and expansion. - Conduct regular customer surveys and analysis to gather insights and feedback for continuous improvement. - Work closely with the sales team to drive customer retention and loyalty through personalized service and promotions. - Stay updated on industry trends and competitor activities to provide valuable insights for strategic decision-making. Qualifications Required: - Proactive and customer-focused professional with a passion for operations and marketing. (Note: Additional details about the company are not provided in the job description.)