Customer Service Executive

0 - 31 years

1 - 2 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Handle inbound/outbound calls, emails, WhatsApp, and social media queries. Resolve customer complaints and provide accurate product/order information. Check fresh NDRs daily and call customers within 3 hours. Reschedule deliveries and update NDR sheet with remarks. Follow up until delivery is completed or mark as RTO within 4 days. Coordinate with courier partners for reattempts, disputes, and lost-in-transit cases. Raise courier claims for SLA breach or damaged/lost parcels. Track delivery performance and prepare daily/weekly reports. Assist warehouse in order processing and returns coordination. Maintain CRM with updated customer communication logs.

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