Customer Service Executive

0 years

3 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Executive - Customer Service (Night Shift)

Location: Mulund West, Mumbai

Job Type: Full-time

Shift: Night Shift (US Time Zone)

Positions: 30

Salary: ₹28,000 per month (₹4,00,000 per annum)

Experience: Fresher or Experienced (BPO background preferred)

Process: US Customer Service

Job Summary:

We are looking for Customer Service Executives to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer service to our US-based clients, resolving their queries, and ensuring customer satisfaction.

Responsibilities:

  • Handle inbound customer calls and respond to customer queries via phone, email, or chat
  • Provide timely and effective solutions to customer issues
  • Maintain accurate records of customer interactions and transactions
  • Meet customer service metrics and performance goals
  • Collaborate with team members to resolve customer issues
  • Participate in training and coaching sessions to improve skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Proficiency in English language (written and verbal)
  • Strong customer service skills and experience in a BPO environment
  • Ability to work in a night shift (US time zone)
  • Basic computer skills and typing knowledge
  • Fresher or experienced candidates welcome
  • BPO experience preferred, but not mandatory

Interview Process:

  • Face-to-face interviews will be conducted at our office location in Mulund West, Mumbai
  • Interviews will be scheduled immediately, and selected candidates can join within a short notice period

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Application Question(s):

  • Are you comfortable with night shift (No Cab facility is there)?
  • Are currently residing in Mulund West or nearby to it?

Work Location: In person

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