customer service executive

Job Description

customer service executive Date: 12 Jun 2025 Location: Vadodara Company: LTTS Responsible for Order Processing (Key in orders on client's provided ERP system & Order Management on Customer's dashboard). Managing Order processing, Order Execution and Order Acknowledgement through customer's portals and effective database. Candidate should be able to handle the Complex and critical cases of customers and providing a proper resolution which meets their satisfaction Level. Become a point of contact for escalated customers. Candidate should be able to handle high volume of Order and its related key activities such as preponed shipment/ Postponed scheduled delivery etc. Provided experience in decision making, identified and understood issues, problems and opportunities by compared data from different resources to draw conclusion. Responding Customer and inter-departmental team in a timely manner with efficient results to their issues. Should be able to Co-ordinate with operational teams like Production, Quote, Purchase, Quality, Inventory, Shipping etc. for timely delivery of material as per customer requirement & maintain 100% OTD. Analyze Sales perspective report and able to narrate findings. Should have good experience in ERP software i.e. SAP, EPICOR & CRM will be adding values to the organization. Keep records of generated Orders and prepare weekly and monthly reports. Hands on experience of MS office functions (excel, word, power point), Power BI for Dashboard & report preparation. Excellent communication skills in verbal and as well written required for customer interaction.