Customer Service Executive-Loan Center

Role Overview: As a Customer Service Executive at the Loan Center, your primary responsibility will be to assist the company in addressing the needs of customers, partners, and other stakeholders by providing query resolution and acting as brand ambassadors. Your role is crucial in ensuring excellent customer service and promoting customer centricity within the organization to drive organic growth and enhance service quality. Key Responsibilities: - Provide excellent customer service by resolving queries and issues promptly, taking ownership of customer problems, and ensuring their resolution. - Promote customer centricity by engaging with customers, enhancing their service experience, and implementing strategies to improve service quality. - Develop and implement service procedures, policies, and standards to ensure efficient operations and enhance productivity. - Recruit, mentor, and develop customer service resources to create an environment where they can excel and provide best-in-class service. - Manage the approved budget, maintain workflow priorities, and utilize resources effectively to achieve qualitative and quantitative targets. - Monitor social media platforms such as Twitter and Facebook, actively participate in discussions, and engage with customers across communities and blogs. - Explore business opportunities and focus on faster resolution times by closing the loop effectively with relevant stakeholders. - Liaise with internal teams to resolve customer complaints quickly and effectively, thereby improving the brand's image in grievance handling. Qualification Required: - Graduation in any discipline - Post Graduation in MBA or PGDM Additional Details: The ideal candidate for this role should have a minimum of 2-5 years of experience in customer service. Your focus will be on enhancing service quality, improving customer satisfaction, loyalty, and retention, and managing employee morale and engagement levels to deliver the best possible service to customers.,