Customer Service Executive-Loan Center

The Customer Service Executive plays a crucial role in the Customer Experience department by assisting customers, partners, and stakeholders with their queries and needs. As a brand ambassador for the company, you are responsible for ensuring excellent customer service and promoting customer centricity within the organization. Your main responsibilities include providing top-notch customer service, enhancing the overall customer service experience, and driving organic growth. You will take ownership of customer issues, ensuring they are resolved efficiently and effectively. It is essential to establish a clear mission of improving service quality and implementing strategies to achieve this goal by staying informed about industry developments and implementing best practices. In addition, you will be tasked with developing service procedures, policies, and standards, analyzing Management Information System (MIS) data to enhance productivity, and maintaining accurate records of customer interactions. Mentoring and developing the customer service team will be a key aspect of your role, fostering an environment where employees can excel through encouragement and empowerment. Managing the approved budget, maintaining workflow priorities, and optimizing available resources to meet qualitative and quantitative targets are also part of your responsibilities. Your ultimate objective is to elevate service quality and customer focus within the organization, thereby improving customer satisfaction, loyalty, and retention. Monitoring social media platforms and engaging in relevant discussions to enhance brand image and explore business opportunities is crucial. Furthermore, you will collaborate with various stakeholders to ensure prompt and effective resolution of customer complaints and grievances. By managing employee morale and engagement levels, you will contribute to Capital First's ability to deliver best-in-class service to customers. The ideal candidate for this role should hold a Graduation degree and have a minimum of 2-5 years of experience in Customer Service.,