Customer Service Executive

Key Responsibilities

• Handle inbound and outbound queries from schools, and partners via calls, emails, and chat.
• Respond promptly and professionally to customer queries and complaints.
• Provide accurate information about FunFit programs, schedules, and enrollment processes.
• Resolve customer issues within given timelines, escalating complex cases when necessary.
• Support schools in resolving issues related to program registration, events, or payments.
• Maintain detailed records of customer interactions in CRM.
• Collect feedback from schools and share with the operations and program teams.
• Coordinate with internal departments (sales, training, operations) to ensure customer satisfaction.
• Ensure timely resolution of complaints and maintain service-level standards.
• Act as a brand ambassador of FunFit by delivering empathetic, solution-driven support.
• Meet daily/weekly/monthly KPIs such as response time, resolution rate, and customer satisfaction.

Key Skills

• Excellent communication skills (verbal and written).
• Strong problem-solving and conflict-resolution abilities.
• Active listening and empathy while handling customer concerns.
• Basic computer skills (MS Office, CRM tools, email, chat platforms).
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with strong team spirit.

Qualification:

• Bachelor’s degree or equivalent experience.
• Prior experience in customer service or client relationship management is an advantage.
• Fresher’s with strong communication skills and eagerness to learn are welcome.

Job Types: Full-time, Fresher, Internship

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Paid sick time

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9211283399